Information we collect
We only collect personal information when you voluntarily provide it to us. For example, when you:
Submit a contact form
Book a meeting with us
The information we may collect includes:
Name
Email address
Any message or additional details you choose to provide
We use this info to respond to your inquiries and provide better service.
Hotel client data
If you become a client of byeHotelier, we may collect additional info from you to help set up your hotel website. This may include:
Hotel name, description, and amenities
Hotel images or media assets
Staff names and contact information
Other content you choose to provide
This information is used to build and manage your hotel’s website. We currently collect this data outside of our website. Websites we create on behalf of clients are hosted on their behalf.
Analytics and cookies
We do not use third-party cookies or tracking tools like Google Analytics or Facebook Pixel.
Instead, we use cookieless analytics to understand how our website is performing — without storing or sharing personal data. As a result, no cookie banner is required.
How we use your information
We use your information to:
Respond to your messages and meeting requests
Improve our services based on your feedback
Maintain contact via our CRM (HubSpot) and email platform
We do not use your info for marketing emails unless you opt in.
Data sharing
Your data may be stored or processed through trusted third-party tools such as: HubSpot (CRM and email communication) and TidyCal (meeting booking).
We do not sell your data or share it with advertisers.
Data security
We take data protection seriously. While no system is 100% secure, we:
Use secure third-party platforms
Follow best practices for access controls and strong passwords
Limit access to personal data to those who need it
Data retention
We retain personal data for as long as needed to fulfill the purpose for which it was collected, such as responding to inquiries or maintaining relationships. You can request deletion at any time by contacting us.
Your rights
You have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time
To make a privacy-related request, please email: privacy@byehotelier.com.